Shipping policy

Carat Perfect Shipping Policy

At Carat Perfect, shipping is not an afterthought—it’s part of your luxury experience. We deliver every order with urgency, care, and precision, ensuring your jewelry arrives safely, beautifully, and on time.

🕒 Production Time vs Shipping Speed

• In-stock pieces ship within 3 business days
• Custom, personalized, or made-to-order pieces ship within 2–3 weeks
• You’ll receive tracking as soon as your order is on its way

Note: Shipping speed (e.g., FedEx Overnight) begins after production is complete.

🇺🇸 United States Shipping

• Shipped via FedEx Overnight
• Shipping is free on all U.S. orders
• Each order is fully insured and requires signature upon delivery
• We ship only to the shipping address provided at checkout
• Address change requests cannot be accommodated once the order is placed

Security First: We use discreet packaging with no branding. Orders are never left unattended and are only delivered with signature confirmation.

🇨🇦 Canada Shipping

• Shipped via FedEx Priority International
• Shipping is free on all Canadian orders
• Signature is required and all shipments are fully insured
• We ship only to the shipping address provided at checkout
• Address changes cannot be made after the order is placed
• Customs duties, VAT, and taxes are the responsibility of the recipient

🌍 International Shipping (Rest of World)

• Shipped via FedEx Priority International
• Flat-rate shipping: $70 USD
• Fully insured and signature required upon delivery
• We ship only to the shipping address provided at checkout
• Duties, VAT, and import taxes are the responsibility of the customer
• We do not mark packages as “gifts” or undervalue for customs purposes

📦 Insurance, Signature & Address Policy

• All shipments are fully insured from our studio to your door
• Signature is required for every delivery
• We only ship to the shipping address provided at checkout
• Address changes are not permitted once the order is submitted

🚚 Delays & Carrier Responsibility

Once a package has been handed to FedEx, it is considered to be in carrier custody. While we’ll do our best to assist, Carat Perfect is not responsible for:

• Carrier or weather-related delays
• Lost or stolen packages after successful delivery scan
• Incorrect or incomplete shipping addresses provided at checkout

📬 Shipping Confirmation & Support

• You’ll receive a shipping confirmation email with tracking as soon as your order ships
• For assistance, contact our concierge team at help@caratperfect.com